“Why am I suddenly in deep sh__?”
It’s hard to maintain customer confidence if they notify you of an outage.
You probably love your customers as much as we love ours. That doesn’t necessarily mean you want to hear from them at 3 o’clock in the morning. Nobody likes getting caught with their pants down (assuming you’re still wearing pants). Maintaining a high standard of customer service can be hard, but not as hard as explaining to your customer why they know more than you do. Or convincing them to let you keep managing their customer experience when you can’t, you know … manage their customer experience.
